Terms of Service

Version 1.2 | In effect as of August 29, 2026.

1. Who we are and what My AIssistant is

My AIssistant is a software as a service (SaaS) operated by Linx Softwares, registered under Brazilian tax ID (CNPJ) No. 63.208.063/0001-58, headquartered at Rua Valença, 18, Novo Hamburgo/RS, Brazil, ZIP 93537-310, hereinafter referred to as "Linx" or "we". You, the individual or company that subscribes to the service, are referred to as the "Customer" or "you".

The service delivers a pre configured artificial intelligence assistant that answers messages received on your company's WhatsApp, 24 hours a day, 7 days a week. By signing up, activating a subscription or using any feature of omeuauxiliar.com, you declare that you have read, understood and fully agree to these Terms of Service and to our Privacy Policy.

These Terms follow Brazilian law, in particular the Civil Code, the Consumer Defense Code (Law 8.078/1990), the Brazilian Internet Framework Act (Law 12.965/2014) and the General Data Protection Law (Law 13.709/2018, the Brazilian LGPD).

2. Registration, account and Customer responsibility

To use My AIssistant you must create an account with truthful, complete and up to date information. You are fully responsible for the accuracy of that information and for the use of your account.

• Each account is personal and non transferable. Sharing credentials or using someone else's account is prohibited.
• Your password is your sole responsibility. If you suspect misuse, notify us immediately through the support email.
• If you create the account on behalf of a company, you declare that you have the authority to represent and bind it before Linx.
• You must be at least 18 years old, or a duly incorporated legal entity in Brazil.

3. The service and roles under the LGPD

My AIssistant provides the infrastructure, master prompts, integrations, management dashboard and technical operation of the AI assistant. For the purposes of the LGPD, regarding the personal data of your leads and end customers that flows through WhatsApp, you are the Controller of that data and Linx acts as the Processor, handling the data exclusively according to your instructions and to these Terms.

Regarding your own registration, billing and platform usage data, Linx acts as the Controller, as detailed in the Privacy Policy.

4. Plans, pricing, payment and automatic renewal

• Monthly plans: the service is offered in 4 plans purchased directly on the site (Lite, Pro, Max and Enterprise), each with its own flat monthly fee shown at checkout in your billing currency, charged on a recurring basis to your credit card or via automatic Pix (Brazil only).
• Annual plans: each of those 4 plans has an annual option at a discount of at least 15% over 12 monthly payments, charged in full at the time of purchase.
• Ultra plan (by quote): in addition to the 4 plans above, there is the Ultra plan, intended for high volume support operations. It is not purchased on the site and has no list price: the amount, the contracted capacity, the cycle and the remaining conditions are defined in a specific proposal and formalized in a contract between you and Linx. The subscription is created by our team after the contract is signed, and these Terms apply to it in everything the contract does not expressly change.
• Legacy plans: subscriptions purchased before June 10, 2026 keep the terms of the plan they signed up for (price, credits and cycle) for as long as the subscription remains active.
• Payment method: automatic Pix, with recurring debit you authorize in your bank app.
• Renewal: subscriptions renew automatically at the end of each cycle (monthly or annual), unless cancelled in advance.
• Price adjustment: regular prices may be adjusted annually, with a minimum 30 day prior notice sent by email.
• Payment failure: if the charge does not go through, whether because the card was declined or because the automatic Pix debit was not authorized or had insufficient funds, we will retry the charge within 7 days. If the failure persists, the account enters a suspended state and the AI pauses customer support.

5. Right of withdrawal and refund

Under article 49 of the Brazilian Consumer Defense Code, you may withdraw from the contract within 7 (seven) calendar days from the payment of the first invoice, with the right to a full refund of the amount paid. To exercise this right, simply request it through the support email or the cancellation button in the dashboard.

After that period, the rules in item 11 apply. Refunds are issued to the same payment method used for the purchase, within 7 business days of our acceptance. With Pix, the amount returns to the account that made the payment. With a card, the refund is requested from the issuer and your statement may reflect it within up to 2 cycles, according to the issuer's rules.

6. Acceptable use

When using My AIssistant, you agree NOT to:

• Send unsolicited bulk messages (spam), misleading or fraudulent content.
• Engage in any act contrary to Brazilian law, in particular the Consumer Defense Code, the LGPD, the Internet Framework Act, tax and criminal laws.
• Use the service to distribute content that violates third party rights, intellectual property, honor, image or privacy.
• Reverse engineer, copy, modify or redistribute the code, master prompts, infrastructure or design of My AIssistant.
• Attempt to bypass technical limits, usage quotas, security systems or authentication.
• Use the platform to collect third party personal data without a valid legal basis under the LGPD.

Any breach authorizes Linx to suspend or terminate the account, without prejudice to applicable legal measures.

7. Messaging channels connected to your account

My AIssistant talks to your contacts through the messaging channels you connect to your account, today WhatsApp and Instagram Direct. You make the connection, with your own authorization, and you can undo it at any time from the dashboard. You are responsible for the account and the number you connect to your assistant.

• You keep ownership of your account and your number. My AIssistant only sends and receives messages on your behalf, within what you configure.
• Each number must be connected to a single automated support system at a time, so that messages do not get lost between different systems.
• Use of the messaging channels follows the rules and terms of the platforms responsible for them, and those rules may change without prior notice. Suspensions or blocks applied by the platform to your account or your number are outside Linx's control.
• WhatsApp and Instagram are registered trademarks of Meta Platforms, Inc. My AIssistant is an independent product from Linx Softwares.
• You declare that you have a valid legal basis and adequate consent to message the contacts your assistant will talk to.

8. Quotas, credits and technical limits

Each plan purchased on the site includes a monthly credit quota: 11,200 credits on Lite, 56,000 on Pro, 168,000 on Max and 560,000 on Enterprise, where 1 credit equals 175 tokens processed by the AI model. On annual plans, the plan's monthly quota is granted every 30 day cycle. Once 100% of the monthly credits are used, automated support pauses and contacts receive a standard message informing them that a human agent will follow up.

The Ultra plan has no list quota. Its monthly credit quota is sized case by case, at a level above the Enterprise quota, and is defined in the proposal and in the contract. The same credit equivalence and the same pause on quota exhaustion described above apply to it, unless the contract sets a different condition.

You can purchase additional one time credit packs from the dashboard. One time credits are valid for 365 days from purchase. Subscriptions purchased before June 10, 2026 keep the monthly credit quota of the plan they signed up for.

My AIssistant reserves the right to apply reasonable technical limits to preserve service stability and prevent abuse.

9. Intellectual property

You retain ownership of all content you upload to the platform, including PDFs, FAQs, spreadsheets, photos, audio and data about your company. By uploading this content, you grant Linx a non exclusive, royalty free and limited license to process, store and use it exclusively to operate the service you contracted.

Linx retains exclusive ownership of the code, design, master prompts, infrastructure, trademarks, logos, documentation and any improvement developed in the service. Nothing in these Terms transfers intellectual property rights to the Customer.

10. Availability, maintenance and service level

We strive to keep the service continuously available, but it is provided "as is" and "as available". Scheduled interruptions may occur for maintenance, updates or force majeure events, including failures at suppliers the service depends on: the payment providers (Asaas and Mercado Pago), the email delivery provider (Mailjet), the artificial intelligence model (Google Gemini), the messaging platforms and their delivery providers (WhatsApp and Instagram, from Meta), the site delivery network (Cloudflare) and the datacenter where the service runs.

Whenever possible, we will announce scheduled maintenance in advance. We are not liable for unavailability caused by third parties, by the Customer, or by fortuitous events and force majeure.

11. Cancellation and account deletion

• You may cancel your subscription at any time, without penalty, through the dashboard or by requesting it from support.
• Cancellation stops automatic renewal. You keep full access to the service until the end of the cycle you already paid for.
• There is no pro rata refund after a cycle has started, except when exercising the right of withdrawal (item 5) or in cases provided by the Consumer Defense Code.
• After cancellation, your account enters a suspended state for 30 days, during which you can reactivate it and export your data.
• After 30 days, we permanently delete (hard delete) your personal data, as described in the Privacy Policy, except for legal retention obligations (tax obligations, defense in proceedings, compliance with a court order).

12. Limitation of liability

Subject to the non waivable guarantees of the Consumer Defense Code, Linx's total liability for any claim related to the service is limited to the amount actually paid by the Customer in the 12 months prior to the event that gave rise to the claim. Linx is not liable for lost profits, lost opportunities, indirect damages, business decisions made based on AI generated responses, nor for any fact arising from misuse by the Customer or by third parties.

The Customer acknowledges that responses generated by artificial intelligence may contain inaccuracies and agrees to review sensitive content before adopting it as a final decision.

13. Changes to these Terms

We may update these Terms at any time. Material changes will be communicated at least 15 days in advance by email and by notice in the dashboard. If you do not agree with the new version, you may cancel your subscription before it takes effect, at no additional cost beyond the amounts already due.

14. Official communications

All official communications between the parties are made through the email registered on the account and through the admin dashboard. It is your responsibility to keep your email up to date.

15. Governing law and jurisdiction

These Terms are governed by Brazilian law. The courts of the District of Novo Hamburgo/RS, Brazil, are elected to settle any disputes arising from these Terms, waiving any other, however privileged, except for the jurisdiction of the consumer's domicile when applicable.

16. Contact

Support: [email protected]
Privacy and data protection: [email protected]